Returns & Exchange
Returns and Refunds of Purchased Items
We will accept items returned to us within 20 calendar days from delivery date as long as the returned items are in the same condition in which they were received. Returned items must be unused, unwashed, unaltered, and with original tags attached. Alessia Lusso reserves the right to refuse returned items that are shipped after the specified time period or items that do not meet the above requirements. Alessia Lusso will determine in its sole discretion if the items are in the original condition once they are received, and will return the items that are not in their original condition.
To return a product for a refund or exchange, please send us an email with your name, the product number and invoice number to: email@example.com. We will gladly email you the return confirmation number as well as the shipping label, and will deduct a shipping charge of “xxx” from your refund. Returned items will be processed within 10 business days of receipt. You will receive an email once the refund has been processed. Please make note the original shipping charges incurred at the time of purchase are non-refundable.